Videos

Lean Six Sigma TV Series 1

Six Sigma IQ get up close and personal with Barclaycard 'Obsessed about Process’ lead, Tami Hargreaves for an exclusive preview into the success factors for their improvement programme. Placing the customer at the heart of their global change program Barclaycard lead the way in next generation customer experience management – Take a look at how you can do the same!

• Keeping customer at the heart of your business
• Getting business wide buy-in
• Lean Six Sigma lesson learnt
• Lean Six Sigma for transformation
• Sustaining Process Improvement
• Training & development

You can meet Tami in person at the 11th Annual Lean Six Sigma Sigma & Process Improvement Summit, where she’ll be going further into how to integrate customer experience management into your improvement programs to boost customer service and revenue – register now.

	Interview with René Carayol
	Customer best practices - Xerox Filmed at IQPC's Process Excellence Week for the Service & Transactional World, September 2009, Chicago.
	Interview with Graham Jordan Graham Jordan, Head of Process Excellence at Maersk Line shares some of his extensive knowledge on Process Excellence. Download this interview to hear Graham's thoughts on: How Process Excellence has been affected by the recession What the future holds for Process Excellence How Maersk Line have achieved incredible engagement across the organisation

10th Annual Lean Six Sigma & Process Improvement Summit Event Video

Not there last year? Want to see what all the fuss is about? Then take a look through the 2009 event videos to get a flavour of what this long standing summit can offer you and your team for this year. Browse through the judges feedback, get a first hand glance at the Summit itself and share the excitement of the 2009 awards winners…

The Conference Programme

	Awards Evening		Bill Kimble Interview
	The Conference Programme		Judge's Comments
	Sponsor's Comments
9th Annual Lean Six Sigma & Process Improvement Summit Event Video
	The Awards Ceremony and Gala Dinner		Experience the Summit and hear your peer's feedback
	Best Fast Track Project		Best Process Improvement in Manufacturing
	Best Process Improvement in Services & Transactions		Best Design for Six Sigma Projects
	Best Project Contribution to Innovation		Best Start-up Program
	Best Improvement Program		Master Black Belt of the Year
	Deployment Leader of the Year		Chairman's Summary