Wednesday 20th January, 2010
Workshop Day | Conference Day 1 | Conference Day 2 | Master-Classes
8:00 Registration & "Breakfast At Tiffany’s"
Recover from the night before by participating in a one-off morning networking challenge. For those of you that haven’t found time to visit the whole of the solutions hall whizz round the stands to pick up hidden gifts from Tiffany & Co.
8:15 Chairman’s Opening Remarks And Video Recap Of The Awards Ceremony
8:30 Going Beyond Financials: Becoming Adept, Decisive And Innovative
Louis A. Cabrera
Comptroller and Director, Administration and Management
National Guard Bureau
9:15 Motivational Leadership Keynote
Taming Tigers: How to embrace change and the challenges in today’s competitive business environment What is the barrier to innovation, to successful change, to developing our skills, to building dynamic teams and to moving forward rather than stagnating? It’s the Tiger - the thing that roars at us all and makes us back down when we move outside of the safety zone at home, in our communities or at work. The thing that seduces us into delivering mediocrity. Taming Tigers is a unique way of understanding the battle that we do with ourselves to take risks, to develop, to take the right decisions for us and for our teams and companies. The Ten Rules for Taming Tigers and the Quest initiative are a highly practical set of tools to help everybody in the organisation to win the battle against the Tiger. Taming Tigers was originally developed as a tool for creating cultural change, building teams and helping people make the leap to leadership. It was then tested by Jim in the sporting arena during his journey to the racetrack and over 100,000 people around the world have now experienced the Taming Tigers phenomenon. Become one of them by joining this session and find out how you can transform your organization. Visit www.jimlawless.com for more information about Jim.
Jim Lawless
International Author of 'Taming Tigers'
10:00 The Fiscal Factor: CFO Leadership Panel
The brand new 2010 CFO panel will represent CFO perspectives from both the public and private sectors. Considering the recent economic turmoil and the need for organizations to connect performance to financial results more than ever before, this CFO panel is designed to consider Lean Six Sigma as an integral contributor to the bottom and top-line. Take a strategic look at how quality and process improvement programs need to step forward and work with financial departments to drive results across your organization and deliver for the business post recession. With this in mind this unique CFO panel will set expectations from the top for Process Improvement actions, KPI and measurement and prioritization of core deliverables. Confirmed panellists:
Dave McSherryCFO, ACPO Packaging (Former VP Lean Six Sigma Avery Dennison) |
Ginger RieweCFO Community Health Center of Lubbock |
Mark JohnsonCorporate Controller E&P Business Hess |
BOOKING SIGNING WITH JIM LAWLESS – TAMING TIGERS
10.45 Coffee & Refreshments In Solutions Hall
11.15 Driving Organizational Value And Sustainable Change Through Business Process Optimization
How do you leverage optimum results from Business Process Optimization? How do you drive real business benefit and lasting engagement across the organization? A question that every process improvement leader is asking as they seek to move to the next level of organizational change...
Through this thought leadership case study you will be able to hear tried and tested strategies to leverage optimal business results from a combined Lean Six Sigma & BPM framework including:
- Combining the power of technology and operational BPM frameworks to drive cost out of the business and provide for the customer
- Creating synergies between IT, Quality & Operations for optimal business returns
- Leveraging BPM across the enterprise for streamlined delivery capabilities to the customer
- Creating a transition map for process transformation & organizational change
Wipro Consulting Services & Client (Client details to be released prior to event)
12:00 Leading Change, Innovation And ‘GOOD GROWTH’”
In this session you will be introduced to the Kyobo vision and their vision for ‘GOOD GROWTH’, change & innovation. This is your chance to hear from the CEO himself on how you too can:
- Drive mid to long term change through strategic innovation
- Cascading the corporate vision for mid-long term change and Innovation
- The importance of a combined approach to leadership, communication, customer satisfaction management, moral Management and Six Sigma
- Strategies to remove obstacles to sustainable change
- Outlining the key factors for successful business results
- Viewing it as a continuous improvement journey: Defining the next step
Steve (Soon Beum) Park
EVP/B.B./ALCPA
Kyobo Life
| Click on your preferred stream option to find out more about specialised benchmarking sessions | ||||
LAUNCHING PROCESS IMPROVEMENTThe beginners implementation guide (Case study presentations for 0-3 years) |
L6S & BUSINESS RESULTSSuccessful deployment case studies (Case study presentations for 3-5 years) |
BIG PICTURE IMPROVEMENT THINK TANKSInteractive strategic implementation benchmarking (Facilitated using real time keypads) |
TOOL IMPROVEMENT & DEMO TRACKTechnology demonstrations and project insights |
FUTURE IMPROVEMENTS BOARDThe experts discussion and networking forum (Exclusively for 5 years and over – by pre-registration only |
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1:45 Empowering The Employee: Top Tips For Achieving Stakeholder Buy-In And Culture Change From Day 1
Ever wondered how to ensure your Lean Six Sigma program hits the ground running? Take inspiration from eflexgroup who pioneered Lean Six Sigma from scratch to save $400,000 in just one year!
Lesson number 1: You don't have to be an expert to get started
Lesson number 2: Ask the people on the front-line
Lesson number 3: Communicating and leading change from the top
Lesson number 4: Empower employees to get involved in the Lean Six Sigma process and to make changes
Rick Joyner
CEO
eflexgroup.com
2:35 Session Break
If you would like to see your client here or showcase your solution then contact Stephen Swarray on +44(0)207 368 9500 or email sponsorship@iqpc.co.uk for further information
3:25 Coffee & Networking In Solutions Hall
3:55 Managing And Planning For The Key Milestones In The Lean Journey
- Lessons learned and hurdles to overcome when rolling out a successful Lean/OPEX program
- Profitability, performance & the customer: Measuring and communicating both hard and soft benefits from your initial Lean/OPEX initiative to the business
- Forming a step-by-step guide to managing the key stages to deployment
- Storming and norming: Educating a sustainable continuous improvement culture across across the business
Dave Birkemeier
VP Manufacturing
Lifetouch Production Inc
4:45 Securing Leadership Buy-In: How To Engage Your Leaders From Day One Of Implementation
- Communicating in their terms: Connecting your Lean Six Sigma programs with what drives the business
- Establishing Vision and Value: Understanding how they impact cultural change
- Establishing efficiencies that positively affect the bottom line
- Establishing effective policy deployment to achieve quick wins and leverage them to management for sustainable support
- Doing things right: Top 5 dos and don'ts for acquiring sustainable leadership support
LT Dennis Narlock
Airspeed CPI Officer, Fleet Readiness Center Southwest
US Navy
1:45 Turnaround Performance Strategies: Applying Lean Six Sigma & Process Reengineering To Consolidation And Operational Restructuring
- Implementing strategies for reducing costs, whilst maintaining business as usual
- Re-engineering your fundamental business processes to facilitate new and evolving operational structures
- Taking Process Improvement to new heights as a strategic business enabler
- Balancing tactical cost-cutting with long-term strategic change programs
Alan Demers
VP & CQO
American Express
2:35 By The Numbers: Greening Your Business Operations
Information is power, but too much of a good thing can become a liability. Turning streams (or oceans) of data into actionable information is key to competitive advantage in addressing environmental challenges from waste reduction and energy efficiency to strategies for reducing greenhouse gases, toxic emissions and water use. The essential elements are knowing what you need to know, seeing it in real-time and having the analytical tools to make the information actionable. But where do you begin and what methodology should you use? How do you turn data into profitable decisions? And how do you do this in real time?
Dave Lubowe
VP & Partner, Operations Strategy & Green SigmaTM
IBM Global Business Services
3:55 Improving Customer Service Satisfaction Performance Through Lean Six Sigma
- Integrating a disciplined Operational Excellence approach in a global customer service organization
- Balancing the customer experience with productivity and bottom-line revenue
- Seeing measurable results in VOC through Lean Six Sigma process improvements
Steve Klis
Senior Vice President Global Customer Support
CareFusion
4:45 Process Re-Engineering The Lean Way
In this session J&J will share with you a systematic approach to Lean Process Re-engineering
- Explanation of why a systematic re-engineering process is the best way to deploy Lean within any business
- Examples of breakthrough projects in manufacturing, transactional and new product development where complex problems were resolved in weeks (not years)
- How to transform your organization through a series of financially successful Lean projects
Rhidian Roach
Director of Lean
Depuy (J&J Company)
1:45 Debating The Role Of Innovation In A Recession: Building The Next Frontier
- Defining innovation: process or product?
- Innovating with minimal risk: How far should you move away from main stream thinking?
- Creating innovation that is implementable: Strategies for making it work
Rusty Patterson
Chairman of the Board
Shingo Prize (Former VP Raytheon Six Sigma Business Excellence)
This session is facilitated using Zing.
Zing is an interactive wireless keyboard technology using collaborative software for meeting and learning. This electronic environment helps everyone contribute and as ideas are captured and developed in real time, this session offers levels of interactivity never previously seen at a Lean Six Sigma event.
3:55 Defining The Critical Elements For A Winning Process Improvement Program: The Process Excellence Awards Judging Panel Discusses Critical Strategies
- Sorting the wheat from the chaff: What are the critical success factors to a sustainable Process Excellence program?
- Make me a star: Applying improvement to your improvement program to create exceptional business results
- Benchmark against the best: Analysing the core themes and strategies from the 2010 awards
Panel selected from 2010 Process Excellence Awards judges
This session is facilitated using Zing.
Zing is an interactive wireless keyboard technology using collaborative software for meeting and learning. This electronic environment helps everyone contribute and as ideas are captured and developed in real time, this session offers levels of interactivity never previously seen at a Lean Six Sigma event.
1:45 KEYNOTE Q&A – TAMING TIGERS
Your chance to ask Jim all your pertinent questions around change tools and techniques. Jim will draw on both his personal and business experience to draw practical steps for driving change experiences
2:35 Tool Case Study
Combining The Power Of Balanced Scorecard, L6S And BPM For A Holistic Approach To Process Management
- Marrying your BPM/L6S program with organizational strategy
- Utilizing BPM technology to maximize L6S results
- How BPM/L6S programs can be the link between business and IT to execute organizational strategy
- Using cross industry networking to build optimal BPM/L6S Programs
Paul Pennanen
Sr Process Consultant
Amerisure Insurance
3:25 Coffee & Networking In Solutions Hall
3:55 TECHNOLOGY & TOOL DEOMSTRATION
Business Intelligence: Measuring And Analysing The Right Organizational Data For Intelligent Decision Making (session Open For Demonstration From Innovative Solution Providers – Email Sponsorship@iqpc.co.uk For More Information)
4:45 TECHNOLOGY & TOOL DEMONSTRATION VOC & NPS: Defining, Measuring And Improving The Customer’s Experience
(session open for demonstration from innovative solution providers – email sponsorship@iqpc.co.uk for more information)
1:45 The Next L6S Paradigm "Mature Lean Six Sigma" – From One Of The Pioneers Of Six Sigma, Motorola
Moving from implementation and deployment, into a mature business integrated L6S model.
- What to do when L6S engagement slows
- Integrating multiple initiatives into a single sustainable Business Excellence process
- How to sustain L6S benefits in dynamic business and economic environments
Jim Cosco
CQO & VP, Home Networks & Mobility
Motorola
3:25 Coffee & Networking In Solutions Hall
3:55 Next Generation Strategies For Taking Process Excellence To Enterprise Level
- Rolling Process Improvement out to your global business and making it stick
- Joining Business Excellence initiatives together into one cohesive business management framework
- Systems, processes and people: Creating a cohesive delivery framework to support sustainable improvements
John Marushin
Director AOMC
Alcoa
5:35 Conference Wrap-Up And Prize Draws
5:45 End Of Conference
Workshop Day | Conference Day 1 | Conference Day 2 | Master-Classes